What's your favourite story? Everyone has one. Storytelling is becoming a bigger part of the web experience... so how can it help charities differentiate and engage supporters?
Reportage from events we attend, comment on the digital industry, and musings on digital things that interest us. Please comment if you have something to add and challenge us if you disagree.
When a client spends a lot of money on redesigning their website but not even a small chuck of this money spent on usability testing - a chance to see how well your site performance having real users to use it - they are making an assumption that their users will find it easy to use. Riding for a fall? Maybe.